At The Resource Management Group, we prioritize customer satisfaction and strive to provide excellent service across all of our offerings, including XfinityTech, DirectV Tech, Antivirus Tech, Spectrum Tech, Online Quran Academy, and PC Tech Support. However, we understand that there may be occasions when you need to request a refund. Below are the guidelines for our refund policy:

1. Eligibility for Refunds
   Refund requests must be made within 30 days of your service purchase. After this period, refund eligibility will be at our discretion.

2. Non-Refundable Services

   • Services rendered under PC Tech Support or Online Quran Academy are non-refundable once the service session has commenced or if it has been completed.
   • Custom tech solutions and installations under XfinityTech, DirectV Tech, Antivirus Tech, or Spectrum Tech are non-refundable after successful resolution or activation.

3. Refund Process

   • For eligible refunds, the amount will be processed back to the original payment method within 5-7 business days after approval.
   • To request a refund, please contact our customer support with your service details and reason for the refund request.

4. Service Satisfaction Guarantee
   We are committed to resolving any service-related issues. Before requesting a refund, we encourage you to reach out to our support team, who can assist with troubleshooting or other concerns.

5. Refund Exceptions
   If a service was disrupted or failed to meet the standards due to external factors beyond our control (such as customer equipment failure), refunds may not be granted.

For any further inquiries or assistance, please feel free to contact our support team. We are here to ensure you receive the best possible service from trmbpogroup.